Telehealth Psychologist Australia – Online Psychology Appointments
Bilingual Psychology provides online psychology consultations via Microsoft Teams with Lin Tan, a registered psychologist endorsed in Organisational Psychology. Based in Willetton, Perth, the practice offers psychological support in English, Mandarin and Cantonese.
Telehealth is a way to deliver suitable existing psychology services—not a separate type of treatment. Availability outside Perth depends on location, professional requirements and clinical suitability.
Looking for psychological support online? Contact Bilingual Psychology to discuss whether a telehealth appointment may be suitable for you.
What Is Telehealth Psychology?
Telehealth psychology is the delivery of psychological services remotely using communication technology, such as secure video consultations or telephone appointments.
Rather than travelling to a psychology clinic, you can speak with your psychologist from a private location using a compatible computer, tablet or smartphone.
Telehealth may provide a convenient alternative for people who:
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Live outside the Perth metropolitan area
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Have difficulty travelling to the clinic
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Have work, study or family commitments
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Have mobility or accessibility considerations
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Travel regularly
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Prefer the convenience of attending sessions remotely
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Want greater flexibility in accessing psychological support
Telehealth is not necessarily suitable for every person or every clinical situation. Your psychologist will consider your individual circumstances and whether remote psychological care is appropriate for you.
Online Psychology Services at Bilingual Psychology
Where clinically appropriate, a range of psychological and counselling services may be available through telehealth.
Depending on your individual circumstances, online sessions may provide support for concerns including:
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Anxiety and excessive worry
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Depression and low mood
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Stress and overwhelm
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Life transitions
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Emotional regulation
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Communication difficulties
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Personal development and wellbeing
Some therapeutic approaches may also be suitable for delivery through telehealth, including Cognitive Behavioural Therapy (CBT) and mindfulness-based approaches.
The suitability of a particular service or therapeutic approach for telehealth will be considered based on your needs and circumstances.
About Your Psychologist – Lin Tan
Lin Tan is registered with the Psychology Board of Australia, with an endorsement in Organisational Psychology (AHPRA Registration PSY0001618416).
She is a Member of the Australian Psychological Society (MAPS) and an Associate Certified Coach (ACC) with the International Coaching Federation.
Her additional training includes Gottman Method Couples Therapy Level 3 and PREPARE/ENRICH facilitation. These credentials should not be confused with a clinical psychology endorsement.
Bilingual and Culturally Responsive Online Psychology
Lin offers consultations in English, Mandarin (普通话) and Cantonese (廣東話). Clients may discuss concerns in their preferred language, with attention to cultural, family and social context. The suitability of telehealth is considered for each client.
How to Arrange a Telehealth Appointment
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Initial enquiry
Email the psychologist to enquire about telehealth services and appointment availability.
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Referral and documentation
For individual appointments funded through Medicare or insurance, provide the relevant referral and intake documentation requested by the practice. A GP referral is not generally needed for private self-funded appointments or couples counselling; standard intake information may still be required.
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Appointment confirmation
Once the required information is received, the practice will confirm clinical suitability, appointment arrangements, applicable fees and payment requirements.
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Microsoft Teams consultation
A Microsoft Teams meeting link will be emailed before your confirmed appointment. Join from a suitable private location.
What Do I Need for an Online Appointment?
Prepare a compatible smartphone, tablet or computer with camera and microphone, reliable internet, access to Microsoft Teams and a quiet, private space. Test your equipment beforehand and consider using headphones. Your psychologist may confirm your identity and location at the start of the session.
Telehealth vs Face-to-Face Psychology
Both formats involve professional psychological care. Telehealth avoids travel but requires technology and a private environment; in-person appointments take place at the Willetton clinic. Where clinically appropriate and subject to availability, you may discuss switching between formats. Telehealth may not suit every clinical or safety situation.
Medicare, Private Health Insurance and Self-Funded Appointments
Eligible Medicare-rebated telehealth appointments require a valid referral and satisfaction of relevant Better Access requirements; not every appointment qualifies. Eligible clients may access up to 10 individual mental health treatment services per calendar year under applicable rules. Private self-funded clients can generally enquire without a referral. Private health insurance benefits depend on the policy, and Medicare and private health insurance cannot both be claimed for the same consultation. Full details are on the dedicated funding pages rather than duplicated here.
NDIS, Motor Vehicle Accident and Workers Compensation Telehealth
NDIS participants may enquire about disability-related supports where appropriate; the practice must first confirm accepted funding arrangements and whether online delivery is permitted. For motor vehicle accident/ICWA and workers compensation enquiries, provide the claim number, insurer details, relevant referral/supporting documents and confirmation of necessary treatment approval before insurer-funded appointments are scheduled. Direct insurer billing is only available where authorised. Do not assume that every funded service can be delivered by telehealth.
The same professional confidentiality obligations apply to telehealth and face-to-face psychology, subject to legal exceptions. Microsoft Teams is used for appointments, but clients should also protect privacy by using a trusted device, private space, headphones where useful and keeping meeting links confidential. Refer to the practice Privacy Policy for handling of personal information.
Frequently Asked Questions
Does Bilingual Psychology use Microsoft Teams?
Yes. A meeting link is emailed before a confirmed appointment.
Do I need a GP referral?
Not generally for self-funded consultations or couples counselling. Eligible Medicare-funded appointments require the appropriate referral.
Can I claim Medicare for telehealth?
Possibly, if the referral, provider, service and other eligibility requirements are met..
Can I attend in Mandarin or Cantonese?
Yes. Lin offers consultations in English, Mandarin and Cantonese.
Are couples appointments available online?
They may be, subject to suitability and availability.
Can NDIS or insurance fund online appointments?
Only where the service is eligible, the arrangement is accepted and any necessary approval is confirmed.
Can I switch between online and in-person appointments?
Where appropriate and available, discuss this with the psychologist.
What if I live outside Perth?
Email the practice to confirm whether telehealth can be provided in your location.
